Are invoices send out in my name? And am I paid directly by clients or by It’s Complicated?

Whenever you send out an invoice it is done in your name or your registered company. It's Complicated and our payment provider Stripe provide tools to manage the payment of invoices. As a therapist you are not in a contractual relationship for your services with either It's Complicated or Stripe, nor do you get paid by us for your services. You get paid directly by clients, including tax (unless you are exempt from tax). You can use the payment feature as part of the tools included in the membership plan (see more on memberships and transaction fees here: